FAQ
WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product page. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5-7 business days.
OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER?
If you need to change or cancel your order, please contact us immediately at reyna@shopsauvvy.com. Include your order number and “Change to Order” in the subject line.
JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date. We are a small team and working hard to get your order out safely and in a timely manner.
JUST ORDERED A NEW ITEM, WILL I GET AN ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add reyna@shopsauvvy.com to your safe sender list.